White Paper
Strategic Thinking

Debt Collection in the Wake of COVID-19

The world is in a deep economic crisis. Rising unemployment rates, declining consumer spending, and decreasing income have resulted in tighter debt collection policies and practices that give consumers more leeway for payment.
Download the White Paper
Download the White Paper

Considering the context, lenders must adjust their collections strategy while providing services with a human touch. Merging tools, a well-defined plan, and empathy can improve creditors’ revenue and strengthen their relationship with consumers.

In this white paper, you will learn about:

  • The importance of effective customer segmentation to increase contacts
  • Optimizing workflows and processes to reduce non-value-added tasks
  • The benefits of addressing the consumers’ shift to digital channels
Download now
Download the White Paper

Considering the context, lenders must adjust their collections strategy while providing services with a human touch. Merging tools, a well-defined plan, and empathy can improve creditors’ revenue and strengthen their relationship with consumers.

In this white paper, you will learn about:

  • The importance of effective customer segmentation to increase contacts
  • Optimizing workflows and processes to reduce non-value-added tasks
  • The benefits of addressing the consumers’ shift to digital channels