CVS’s Transformational Automation Strategy to Drive Member Experience

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CVS’s Transformational Automation Strategy to Drive Member Experience

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The right balance of human with technology is essential to successful and meaningful interactions.

Analyst firm HfS has predicted that the “Intelligent OneOffice will emerge from digital and automation capabilities.” Every interaction can benefit from the smart use of technology, including AI and RPA/RDA. While technology creates new, agile ways of working, automation can improve the customer experience by streamlining some of the repetitive and cumbersome tasks that customer service and administrative staff perform every day. Back-end automation has become increasingly important for companies to boost efficiency, reduce cost, increase value and revenue for brands.

CVS’s Transformational Automation Strategy to Drive Member Experience

Strategic Insights