Deep industry expertise
Open doors to exceptional hospitality customer service
As exceptional hospitality customer service becomes in demand, leading hospitality brands trust Teleperformance to manage their end-to-end customer experience.
Localized, customer-centric support
Driving real value for the Travel and Hospitality sector
25% reduction in schedule change processing times
50% reduction in refund errors
$20M+ refunds processed for Covid-affected travel
$2M revenue from increased conversion rate
58% abandon rate redirection
50-80% reduction in contract loading times
50% reduction in airline debit memos
>5.1 Sigma level processes
$18M annual savings in price tracking queue
40% reduction in processing time
33% reduction in AMT
46% cost per quote savings
TP Travel (Fare and Refund Estimator) is a fare/rate calculation tool based on an artificial intelligence platform that reduces processing time to help improve hospitality customer service, operational costs, and retail losses.
The road to business recovery
As we turn the COVID-19 corner, one big question remains — how will travel and hospitality rebound? Get industry insights from the CX Lab’s Global CX Survey 2021, and discover how one leading airline leveraged analytics to increase sales and customer loyalty
Teleperformance Flight School
Help support teams soar
Learn how specialized, travel-specific training can elevate team performance and improve hospitality customer service from anywhere in the world.