Extend lifetime value

Gain and retain more customers

Attract new customers and keep them longer by delivering exceptional experiences at every touchpoint with end-to-end journey management. Static image of phone/internet user/usage

Real results

Samsung: An effective formula for continuous CX success

In the Netherlands, and surrounding countries, Samsung and Teleperformance have established a partnership based on trust and innovation. An inherent part of the shared culture, the team is always looking for ways to optimize agent performance, apply process improvements, and create operational efficiencies.

Increase sales through more effective sales programs designed to acquire new customers and upsell/cross-sell existing users.

Extend the customer lifecycle by integrating front and back-office functions like billing and tech support to deliver consistent, high-quality support at every touchpoint.

Provide support wherever you need, from anywhere you want by customizing a delivery model that meets your unique business needs.

Accelerate time-to-market for introducing new services, or easily scale existing services up or down as business needs change.

The impact

See how other service providers are improving business results

Increase your knowledge

Speak to a CX and business services expert today

I consent to receive relevant industry news, analyst reports, white Papers, case studies, and product information from Teleperformance (TP). TP will never share or sell your information to third parties. See TP's Privacy Policy. Manage your communication preferences here.