A social media strategy’s success is profoundly connected to the way brands address customer interests and the level of interaction they have with their audience through the channel.
Understand the effect of Social on CX today, and let us do the rest. As experts in customer experience management, Teleperformance has a word to say in managing digital communities.
Show that your brand is attentive to your community’s needs by resolving their problems on social media.
MEASURE BRAND REPUTATION
Feel your audience’s pulse and connect with them to increase engagement.
CREATE BRAND LOVERS
Establish an emotional connection with your customers and turn your social media users into brand lovers.
GENERATE EFFECTIVE LEADS
Raise awareness on social media and direct your users to the correct path of the customer journey.
Enhance positive sentiment and increase brand loyalty by ensuring a consistent, robust, and results-oriented social media management strategy:
Positive brand sentiment has a +55% increase
Negative mentions have a +30% decrease
Brand reputation up by 90% in top rating websites
SLA times decrease as teams become more efficient
Agents are endowed with more social expertise
Enhance positive sentiment and increase brand loyalty by ensuring a consistent, robust, and results-oriented social media management strategy:
Positive brand sentiment has a +55% increase
Negative mentions have a +30% decrease
Brand reputation up by 90% in top rating websites
SLA times decrease as teams become more efficient
Agents are endowed with more social expertise
Our Approach
A COMPLETE TURNKEY SOLUTION offering assessment, recruitment, tool setup, and training
UNIVERSAL AND TECH-AGNOSTIC SOLUTION that can support every market, language, and the leading social media platforms worldwide
SCALABLE to be easily integrated into an omnichannel experience
A SINGLE SYSTEM to interact with customers
AUTOMATED WORKFLOWS that track customer interactions and ensure consistent and efficient issue resolution
POWERFUL DASHBOARDS to measure team performance
Clients Are Seeing Real Results
How we supported the growth of a food delivery company by turning around negative sentiment through social media
Upon implementing the processes, tools, metrics, and training through our set of customized solutions, we set up an efficient social media community management operation where:
Positive brand sentiment saw a 57% increase in nine months.
Negative mentions had a 33% decrease in the same timeframe.
In a five-month frame, we managed to increase the brand reputation in top rating websites by 90%.
Thank you for your interest in Teleperformance’s services. An interaction expert will contact you shortly. To complete the form, please start by filling out the reason for your contact.
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